Technical Support
Proactive monitoring, incident response, and platform maintenance so your store stays fast, secure, and online.
Senior engineers only, no subcontractors
Most sites don’t need feature development every month. They need someone who notices when something breaks before a customer does — and picks up the phone when it’s 2am and checkout is down.
How it works
Two halves of the same job: catching problems early, and fixing the ones that get through properly.
Proactive Monitoring
- Uptime & performance tracking — automated checks catch a slow checkout or a failing payment gateway before customers start complaining.
- Security patch tracking — core, platform, and dependency updates applied on a schedule, not whenever someone remembers.
Incident Response
- Senior engineer, not a ticket queue — when something breaks, you get the person who can actually fix it, not a first-line support script.
- Root cause, not just a restart — every incident gets fixed at the source, so it doesn’t recur next month.
Where this fits
Right for any live commerce site that can’t afford unplanned downtime — which is most of them. Often the first step before a full Development Retainer, and a natural fit alongside one: support catches what’s broken, a retainer moves the roadmap forward.
Support tickets go to the senior engineer who understands your specific setup — not a rotating first-line team reading from a script.
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A process built around your outcomes, not our convenience.
Discovery
We learn your business, tech stack, and goals before writing a single line of code.
Architecture
We design the right technical approach — platform, integrations, data model.
Build
Iterative delivery with regular client-facing reviews. No black-box sprints.
Launch
Controlled go-live with performance baselining, monitoring, and a clear support plan.
Retain & Optimise
Ongoing retainer support, technical leadership, and iterative improvements.