System Integration
Connect your ERP, CRM, PIM, warehouse, and marketing stack into a single working ecosystem — no manual data re-entry.
Senior engineers only, no subcontractors
Every additional system you connect by hand — a CRM export here, a warehouse spreadsheet there — is a new place for data to drift out of sync, and a new manual process someone has to remember to run. Most “integrated” stacks aren’t integrated at all; they’re just several systems being kept in sync by a person.
Before and after
The difference isn’t the number of systems — it’s whether they’re connected as a system, or just wired together as problems came up.
Point-to-Point
- Spaghetti architecture — every new system needs its own custom connection to every existing one, and the count grows exponentially.
- Nobody owns the whole picture — when something breaks, tracing which connection caused it means checking each one by hand.
Properly Architected
- Single integration layer — new systems connect once, to the middleware, not to every other system individually.
- Observable by design — when something breaks, you get an alert pointing at the actual failure, not a support ticket three days later.
Where this fits
Most valuable once you’re manually keeping two or more systems in sync — CRM and commerce platform, warehouse and storefront, marketing and everything else. If you’re only running one system with nothing else that needs to talk to it, there’s nothing here to integrate yet.
Every integration is designed as a system, not a one-off script — documented, observable, and built to survive the next new system you add, not just the one you have today.
Frequently asked questions.
Which systems can you integrate with our ecommerce platform?
Most things with an API: ERPs, CRMs, warehouse and 3PL systems, PIMs, accounting, marketing tools and marketplaces, connected to Adobe Commerce, Magento Open Source, Shopify, WooCommerce or WordPress. Where a system has no usable API, we can often work with file exports, EDI or a database feed instead. If an API needs building first, that is our API Development service.
What's the difference between point-to-point integration and middleware?
Point-to-point connects each system directly to every other one. It is quick for two systems, but every new system adds another set of connections to build and maintain. Middleware gives you a single integration layer that each system connects to once. It costs a little more up front, but adding a fifth or sixth system becomes a small job rather than a new project, and there is one place to monitor everything.
Do we need middleware, or can you just connect two systems directly?
If you genuinely only have two systems to connect and no plans to add more, a well-built direct connection is often the right answer, and we will say so. Middleware earns its keep once a third system appears, such as a separate warehouse, marketplace connector or PIM. We look at where your stack is heading in discovery and recommend the simplest architecture that will still hold up in two years.
Can you integrate checkout and payment systems?
Yes. Checkout integrations cover payment gateways, fraud screening, tax calculation, delivery and click-and-collect options, and pushing completed orders into your ERP or order management system. These are the integrations where failures cost money directly, so we build them with retries, clear error handling and monitoring, and test edge cases like partial refunds and failed payments before go-live, not after.
What happens when an integration fails?
It should tell you, not your customers. We build integrations to retry temporary failures automatically, log what happened, and alert your team, or ours, when something needs a human, pointing at the actual failure rather than leaving you to find it days later. If you want us watching them day to day, our Technical Support service includes monitoring and incident response.
How long does a system integration project take?
It depends mainly on how many systems are involved, which direction data flows and how clean the data is. Industry guides put a basic integration at around 4–8 weeks and a standard two-way ERP integration at 8–16 weeks, with larger multi-system projects taking longer. Data mapping is usually what stretches timelines. Submit an RFP with your systems and we will come back with a realistic estimate.
Our data is messy. Is that a problem?
It is normal, and far better found before go-live than after. Integration exposes inconsistencies that manual processes quietly work around, such as duplicate customers, mismatched SKUs and missing attributes. We audit and map your data first, fix what needs fixing, and where a proper clean-up is needed, handle it as part of the project through our Data Migration or PIM/DAM work.
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A process built around your outcomes, not our convenience.
Discovery
We learn your business, tech stack, and goals before writing a single line of code.
Architecture
We design the right technical approach — platform, integrations, data model.
Build
Iterative delivery with regular client-facing reviews. No black-box sprints.
Launch
Controlled go-live with performance baselining, monitoring, and a clear support plan.
Retain & Optimise
Ongoing retainer support, technical leadership, and iterative improvements.